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1 Premises and acceptance of the General Conditions of Sale

These general conditions of contract (hereinafter also "General Conditions") govern the offer by la Tenuta Natalina Grandi Società Agricola ss (hereafter hereinafter also "CANTINA GRANDI") of products su (hereinafter also "Site"). The General Conditions must be accepted by the User when registering on the Site, in order to be able to take advantage of the offers formulated therein and to proceed with the purchase of products.
CANTINA GRANDI reserves the right to modify all or part of the General Conditions at any time, notifying Users via the Site with at least 30 days' notice, if the methods of use of the products and offered services. Users are therefore required to periodically consult this page, in order to always be informed about the conditions applied. It is understood that the use of the Site following such modifications implies the tacit acceptance of the same.

2 Ownership of the Site - Type of offers

The Site is owned by  Tenuta Natalina Grandi Agricultural Society SS with registered office in Gambellara(vi), Italy, 36053, Via Btg vicenza 8, Tax Code and VAT number 04111930246, Company Register _cc781905-5cde- 3194-bb3b-136bad5cf58d_VI - 380187. The name "Tenuta Natalina Grandi" is a registered trademark of Tenuta Natalina Grandi agricultural society ss The products on the Site are resold directly by CANTINA GRANDI, also in the form of _cc781905 -5cde-3194-bb3b-136bad5cf58d_drop-shipping (hereinafter also "Direct Sale"). Unless otherwise specified on the detail page of the asset, it must be understood that the products are sold directly from LARGE WINERY. The products can be sold both through a permanent catalog and through "flash-deal" formulas or promotions which provide for the availability of the products subject to quantitative and/or time limits. The product offer relates to the categories food, alcohol (wines, sparkling wines). Following a purchase transaction, CANTINA GRANDI will issue an order confirmation to the User.

3 Registration on the Site

The Site is aimed exclusively at Users who have reached the age of 18. Navigation and use of the services offered within the Site are made accessible following the registration procedure.
Registration is free. Users who register on the Site will have to provide some personal data and follow all the steps of the procedure (hereinafter also "Complete Registration"). At the time of Complete registration, the User will be asked to choose one Username and one Password, which the user undertakes not to transfer, even temporarily to third parties and to keep with due care, diligence, and secrecy under their own responsibility, constituting these credentials the only means to identify the User and to validate his access to the offers. The User is therefore informed that all the acts performed through the use of these credentials will be attributed to him and will have binding effect on him.
The User is required to immediately inform CANTINA GRANDI  of any unauthorized or improper use of his access credentials or to report any violations by third parties. Should CANTINA GRANDI find violations, it may at its discretion inhibit access, definitively cancel the information contained therein or refuse the opening of new Accounts by the same User.
At any time, the User may update and/or modify or request the deletion of the information released during the Registration. However, in the event of a cancellation request, CANTINA GRANDI may temporarily maintain, in whole or in part, such information, for the sole purpose of executing any purchases made and/or being able to conclude the accounting and tax procedures .
Complete Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also "Account").
A Partial Registration on the Site is also permitted (hereafter also "Partial Registration"), by entering only the user's email address. Partial Registration only allows the user to receive la newsletter, and not also to proceed with the purchase of products and/or services, or in any case to carry out other operations on the Site.



4 Conditions of the offer

The object of the CANTINA GRANDI   offers is the purchase of goods at the prices indicated on the Site. CANTINA GRANDI reserves the right not to process orders from subjects other than "consumer" in accordance with its commercial policy. In any case CANTINA GRANDI does not sell alcohol to persons who have not completed the 18th year of age. By sending the orders, the consumer guarantees that the orderer and, if different, the recipient of the goods are both over 18 years of age.
Prices are expressed in Euros and are inclusive of VAT. The shipping costs of the goods can be of a fixed or variable amount, calculated on the basis of the weight, the number of items selected and/or the destination address of the goods. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order exceeds a certain value or following a specific promotion._cc781905-5cde-3194-bb3b- 136bad5cf58d_The User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment.
The images accompanying the information sheets of a product or an offer may not be perfectly representative of its characteristics but may differ in colour, size and accessory products shown in the figure. All purchase support information is to be understood as simple generic information material, therefore not referable to the real characteristics of a single offer.
The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and/or the available quantity of the offers are indicated on the Site in such a way as to allow the User to become aware of them. CANTINA GRANDI may change the duration or quantity of an offer at any time and at its discretion, it being understood that it will follow up on orders placed during the validity of a given offer. An offer may be published several times over time. In some cases it is possible that the availability of an asset ends at a time following the purchase: in these cases CANTINA GRANDI, if the conditions are met, will refund the User. it is also possible that for some offers of goods a specific variant is not guaranteed and the User will be asked to specify one or more preferences at the time of purchase: in these circumstances the User is aware that he may receive a different product variant than to the one chosen during the purchase phase.
In the case of promotional sales or through formulas flash-deal as specified above, the full price indicated in the offer ("Barred price") and with respect to which the discount is calculated which CANTINA GRANDI  applica may correspond to:
(i) at the retail price indicated by the supplier;
(ii) ai results of market surveys.
The methods of calculating the Strikethrough Price vary from product to product

Where provided for on the Site, CANTINA GRANDI may donate a percentage of the total amount of the order placed by the User to charity, allocating it to the entity from time to time disclosed on the Platform in accordance with the regulations of this last adopted on liberal donations. By way of example only, CANTINA GRANDI will be able to donate these amounts to research institutions, hospitals, non-profit organizations, etc..

5 Purchase procedure and payment methods

Having acknowledged the conditions of the offer, the User can conclude the purchase by following the procedure on the Site.
Before finalizing the purchase, a summary will be displayed which will indicate the unit cost of the selected good and the total, in case of purchase of multiple quantities of the same item or of different items. The cost of any shipping, delivery or postal costs can be fixed or variable, calculated on the basis of the weight of the goods, the number of items selected and/or the destination address indicated by the User during the purchase process. Shipping costs may also be included in the sale price of some items or may be free if the total amount of the order exceeds a certain value or as a result of a specific promotion. In any case, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment. Once the purchase has been completed, the User must proceed with the payment, which will be made to CANTINA GRANDI. Unless otherwise specified on the detail page of the property, it must in any case be understood that the products are sold directly by CANTINA GRANDI.
Following the successful completion of the payment, the User will receive a confirmation email containing the information relating to the offer purchased. The email will also contain a reference to these General Terms and Conditions. The confirmation will contain a summary of the delivery and billing address. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times are also indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier responsible for delivering the goods to the Customer or other causes due to third parties or force majeure not attributable to CANTINA GRANDI. In the absence of the confirmation email, the purchase cannot be considered validly concluded. In this case, if the amount of the non-purchase should be erroneously charged to the User, the same will be required to promptly notify CANTINA GRANDI, by sending an email to info@cantina, in order to allow CANTINA GRANDI to verify the incident and, if necessary, proceed with the refund of the amount paid.
The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa, Mastercard, Maestro circuits  American Express, Discover (Diners Club International and Pulse), The debit of the sums due takes place, unless otherwise specified in the terms of the offer, upon confirmation of payment. In the case of bank transfer, at the time of order confirmation, the bank details (IBAN), the transfer amount and the order number will be indicated. Payment by bank transfer must be made within any terms indicated and in any case no later than 2 days from the order confirmation, a term beyond which it may not be possible to guarantee the delivery of the goods: in this case CANTINA GRANDI  will re-credit the sender, without additional costs and by bank transfer, any payment received after the deadline.

If the User realizes that he has provided incorrect and/or incomplete information regarding his personal details or the shipping address of the goods, he must communicate it promptly and within the order fulfillment deadlines, by sending an email to the address_cc781905 In all cases, the User is solely responsible for any indication of incorrect and/or incomplete personal details or delivery address, with the consequent possibility of loss of the amount paid if the goods are delivered to strangers.

6 Security in transactions

CANTINA GRANDI is very attentive to the safety of its Users. CANTINA GRANDI e.g. of credit cards), which are processed and/or stored by the relevant payment service providers. In fact, the actual payment takes place through protected and encrypted payment data entry fields, served directly by the payment service 3194-bb3b-136bad5cf58d_payment outcome, without providing any sensitive information. For this reason, CANTINA GRANDI has no power over the possible refusal of the credit card used for payment. CANTINA GRANDI cannot therefore be held responsible in any way for direct or indirect consequences deriving from the use of the credit card by the user to pay for the products and/or services purchased.

7 Coupons

CANTINA GRANDI can issue discount codes (hereinafter also "Coupons") that the User can use when purchasing the products. Coupons are issued in the form of an alphanumeric code and their value (in euros) is established unquestionably and at its total discretion by CANTINA GRANDI. The Coupon can be entered by the User in the appropriate "Coupon" field when entering the order. The Coupon thus entered will be deducted automatically, and before payment, from the total amount of the order excluding any shipping costs. Coupons with a percentage discount are not applied to products already on promotion. Coupons are generally usable by the user for a limited period of time, after which they will no longer be usable. The Coupon may be subject to a minimum spending amount under which it will not be possible to use it. Unless otherwise specified, the Coupon is personal and linked to the User's Account and can be used for a single purchase, after which it will be automatically invalidated. Coupons are not cumulative. Coupons cannot be sold, transferred and/or transferred to third parties except with the express authorization of CANTINA GRANDI. CANTINA GRANDI reserves the right to cancel any Coupon previously issued, even before the expiry date, without the obligation to justify the reason and without the right to indemnity or compensation. CANTINA GRANDI may also issue Coupons in favor of Users who invite acquaintances, friends and family to view the offers on the Site and to register on it. To carry out this procedure, the Site provides some functions such as "Recommend to a friend", "Send an offer email", "Share on Facebook", "Twitter", other social networks, etc. For each new guest who purchases an offer within a certain period of time, CANTINA GRANDI will be able to grant the User a Coupon, of a value determined from time to time at the discretion of CANTINA GRANDI, to be used on their Account for a subsequent purchase. CANTINA GRANDI reserves the right to eliminate the Coupons issued in favor of users who make improper use of them, without any notice and without the right to indemnity or compensation.

8 Shipping and delivery

CANTINA GRANDI accept orders for delivery exclusively on the Italian territory, including the islands, with the exception of San Marino, Vatican City, Livigno and Campione d'Italia. The shipment of the goods takes place within the maximum time indicated in the conditions of the offer and, for time-based offers (flash-deal), it could start from the end of the same. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivering to the Customer. In any case CANTINA GRANDI, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 48/72 working hours throughout Italy with the exception of the islands where average delivery times are 72/96 working hours. In the unlikely event that the goods become unavailable for any reason after receipt of the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed via email of the moment in which the product is shipped from CANTINA GRANDI.
The User will be notified, if available, of the name of the courier and the shipment tracking code (waybill or "Tracking"), through which it will be possible to follow its status. This information, if available, will also be visible within the User Account.
CANTINA GRANDI cannot guarantee that multiple products purchased at the same time are delivered in a single shipment, nor that any different shipments arrive at their destination at the same time. The offers, in fact, may refer to products supplied by different Partners and/or not coming from a single centralized warehouse. It is not possible to guarantee a precise delivery date or time as this depends on the courier, the destination address and the person in charge of the delivery. CANTINA GRANDI cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of what is ordered is intended, unless otherwise specified during the purchase process, at street level.
In the case of shipment of bottles, CANTINA GRANDI uses packaging patented and approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, undamaged, or otherwise altered, including in the sealing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and/or the product must be immediately contested by the User, placing a written control reserve (and specifying the reason for the reserve, e.g. "Hounded packaging", "Crushed packaging", etc.) on the courier delivery. Once this document has been signed, the User will no longer be able to make any objection regarding the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to:
In the event of non-delivery of the goods within the times indicated, the User will be required to notify Cantina Grandi, which will check the status of the shipment and any anomaly directly with the courier. Following a shipping anomaly (e.g. package lost or destroyed during transport), CANTINA GRANDI will send the product again, compatibly with the availability of the same in the warehouse, without further costs or charges for the user, that is, to fully refund the order.

9 Product conformity guarantee

CANTINA GRANDI operates diligently and in absolute good faith The User is also aware that the images used on the proposals can sometimes only be indicative of the product and not always faithfully represent the delivered product. CANTINA GRANDI is directly responsible for compliance of the products under warranty. In the event of non-compliant products, the User will contact CANTINA GRANDI sending an email to: In any case, the legal guarantee is reserved for consumers or persons who have a purchase on CANTINA GRANDI  for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.


10 Withdrawal

The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with CANTINA GRANDI without any penalty and without having to provide any reason, within 14 working days pursuant to and by effect of art. 52 paragraph 1 of the Consumer Code, which start from the day of receipt of the product purchased on CANTINA GRANDI. The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form set out in Annex I, part B of the Consumer Code or using the one available at the link: content/right-withdrawal or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by letter with return receipt, to Tenuta Natalina Grandi Agricultural Society SS with registered office in Gambellara (vi), Italy, 36053, Via Btg vicenza 8, Fiscal Code and VAT number 04111930246, Business Register  VI - 380187 or by email at the address The return letter, the email  should contain an indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.
Following the correct exercise of the withdrawal, unless CANTINAGRANDI collects the goods directly, the User will have the duty to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to CANTINA GRANDI your decision to withdraw from the contract pursuant to art. 54, ch. 4. The User must visibly apply, on the packaging, the document received from CANTINA GRANDI a following the above communication of withdrawal, in which the shipping address and the details are already indicated relating to the order necessary to identify the return at its destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative costs of shipping the goods will be borne by the User, except in the case in which CANTINA GRANDI has not informed the same in this regard when concluding the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.
The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for their intended use and free from signs of wear or dirt.
As foreseen by the art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the good itself. In this case CANTINA GRANDI, upon written notice to be sent to the User within 5 working days of receipt of the goods, may reduce the refund amount based on this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due by the User due to the decrease in the value of the asset.
CANTINA GRANDI may refuse to accept a withdrawal for food products that have been consumed, even partially. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration, are excluded from the possibility of withdrawal.

11 Exceptions to the right of withdrawal

In any case, it is understood that, with reference to the provision of services, the right of withdrawal cannot be exercised by the User after the complete supply of the products by CANTINA GRANDI if the supply itself began with the express agreement of the User and the latter has accepted to lose the right of withdrawal following the full execution of the service by CANTINA GRANDI.
In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

12 Refunds

Any disbursement of sums by way of reimbursement by CANTINA GRANDI, if due, will take place pursuant to article 56 paragraph 1 of the Consumer Code in the shortest possible time, and in any case no later than 14 days from the date on which the event that gave rise to the refund occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. CANTINA GRANDI will refund using the same means of payment used by the User for the initial transaction, unless expressly agreed otherwise with the User and on condition that the same does not incur any costs as a consequence of the use of the different means of payment. If the User has expressly chosen a different type of delivery which provides for higher delivery costs than those connected to the standard delivery offered by CANTINA GRANDI  ("Additional Costs"), the latter will not be held to reimburse the related Supplementary Costs. It is understood that, with the exception of cases in which CANTINA GRANDI has decided to collect the goods directly, CANTINA GRANDI may withhold the refund until it has received the goods or until the User has not demonstrated that he has returned the goods, whichever occurs first.

13 Responsibility of CANTINA GRANDI

CANTINA GRANDI will not be responsible for damages that may derive from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User's computer equipment, which prevent or delay the provision of services if these are due to external causes, force majeure and/or third parties not dependent on the will of the owner. CANTINA GRANDI will be responsible only for any defects or discrepancies found in the Direct Sale. In any case CANTINA GRANDI cannot in any case be held responsible for delays or defects or discrepancies due to events beyond its reasonable quality control,a  merely as an example:_cc781905-5cde-3194- bb3b-136bad5cf58d_(i) force majeure events; (ii)_cc781905-5cde-3194-bb3b-136bad5cf58 caused by third party events such as interruptiond_ the malfunctioning of the services of the telecommunications operators and/or of the power lines, or acts or omissions by the carriers or shippers.

14 Industrial and intellectual property

CANTINA GRANDI is the owner of all rights relating to the graphic and conceptual content of the Site, as well as the distinctive signs made visible therein. the reproduction, even partial, of the content and graphics of the Site, as well as of the distinctive signs made visible therein, is therefore prohibited.

15 Privacy

Personal data is collected and processed in order to follow up on User requests. CANTINA GRANDI  guarantees its users to operate in compliance with the legislation on the processing of personal data, governed by the Privacy Code pursuant to Legislative Decree no. 196/2003. The privacy policy is to be considered an integral and substantial part of these General Conditions. The data controller is Tenuta Natalina Grandi. Any complaint must therefore be addressed to:

Tenuta Natalina Grandi Agricultural Society SS

with registered office in Gambellara(vi), Italy, 36053,

Via Btg vicenza 8, tax code and VAT number 04111930246, 

When registering, the User may be asked to give his consent to receive commercial information, also by sending the  newsletter. In this case, the User will be free to give his consent or not.

Complete privacy information >

16 Cookies

For the correct functioning of the Site, the use of Cookies is necessary. Cookies are used to obtain information on the terminals, the operating system, the IP address and the type of browser in use, in order to offer the User a better browsing experience. This is generally statistical data, which does not contain sensitive information. it is possible to deny the use of Cookies by activating the option to disable them on the browser or device in use.
More information on cookies is available at the link:Cookies policy Complete >

17 Links to third party sites

The Site may contain links, in the form of hyperlinks or banners, to external and third-party websites. CANTINA GRANDI does not exercise any control over these sites and assumes no responsibility for the accuracy, nature, quality and completeness of the information contained on third party sites. The content of these sites does not represent products, services or information of CANTINA GRANDI.

18 Conciliation procedure. Applicable law and competent court

These General Conditions will be governed in every aspect by Italian law.
For any dispute concerning the interpretation, execution and/or termination of the contract between the User and CANTINA GRANDI, the Parties acknowledge that the Judge of the place of residence or domicile of the User will be competent, if the same is to be considered a "consumer " based on the applicable laws in force. If, on the other hand, the User is a professional, the Court of Vicenza will be competent in the case of Direct Selling.

19 Alternative Dispute Resolution (so-called Alternative Dispute Resolution / On Line Dispute Resolution) and Netcomm Joint Conciliation

CANTINA GRANDI informs the consumer User pursuant to article 141-sexies of the Consumer Code that, if he has presented a complaint to CANTINA GRANDI a complaint, but has not been satisfied of the outcome of the same or has not received a reply within 30 days, can start the joint conciliation procedure established by the Netcomm Consortium. The User can find more information on this procedure as well as the link to the relevant regulation at the address . The application for participation must be sent to the address or by fax to the following number: +39 02 87181126. The conciliation procedure before the Netcomm Consortium will be carried out pursuant to article 49 paragraph 1 letter V of Legislative Decree Legislative Decree 6 September 2005 n. 206 (Consumer Code).
CANTINA GRANDI  also informs the consumer User that with EU Regulation 524/2013 of 21 May 2013 a European platform was established for the online resolution of consumer disputes which can be reached at the following address_cc781905-5cde-3194- bb3b-136bad5cf58d_ ("ODR platform"). Through the ODR platform, the consumer will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved. For more information you can contact CANTINA GRANDI via email:


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